FAQ
Quick answers to the questions we hear most. Don’t see yours? Get in touch.
Shipping
Where do you ship?
We ship to the contiguous 48 United States only. We don’t currently ship internationally, or to Hawaii, Alaska, Puerto Rico, Guam, P.O. Boxes, or APO addresses.
How long will my order take?
Orders typically take 1–3 business days to process and 2–5 business days in transit, depending on where you are (weather and busy seasons can add time). Everything ships from Bixby, Oklahoma, mostly via USPS, and you’ll get tracking info once your label is created.
Will I need to sign for my package?
Some packages may require a signature. If nobody is there to sign on the first attempt, you may need to reschedule delivery or pick it up from the carrier’s holding facility.
What if my order has pre-orders in it?
By default, the whole order ships once every item is available. To get in-stock items sooner, place pre-orders on a separate order, or email brickandboardgames@gmail.com before the pre-order ships to ask for a split shipment (extra shipping charges may apply).
How do I change or cancel an order?
Email brickandboardgames@gmail.com with your order number, ideally from the email on your account. We can’t guarantee a cancellation once an order is being processed. Pre-orders can be cancelled within 120 days of purchase for a full refund to your original payment method. After that, refunds are issued as store credit.
Returns
Can I return something?
Most new, unopened items can be returned within 30 days. Log in to your account, find your order, and start the return there, or email brickandboardgames@gmail.com. A 15% restocking fee may apply case by case.
What can’t be returned?
Trading card game products (Pokémon, Magic: The Gathering, Lorcana, Star Wars: Unlimited, One Piece, and so on), blind-box items, sale items, and gift cards can’t be returned.
I got the wrong item, or it arrived damaged. What now?
Contact us right away at brickandboardgames@gmail.com and we’ll make it right. If the mistake was ours, we’ll send you a return shipping label.
My board game is missing pieces.
Missing components are usually replaced by the manufacturer, and most games include the manufacturer’s contact info in the box. Email brickandboardgames@gmail.com with the details and we’ll tell you how to proceed.
Buylist & Trade-ins
Do you buy cards?
Yes! Use our Buylist (powered by StorePass) to see what we’re buying and submit your cards. Questions about a trade-in? Contact us.
Events & Registration
Do I need to register for weekly play?
Nope. Casual play events are drop-in with no registration unless noted. Our weekly nights include Disney Lorcana on Tuesdays, Riftbound on Thursdays, Friday Night Magic, Star Wars: Unlimited on Saturdays, and Pokémon Play & Trade on Sundays. Check the Events page for current times.
How do I sign up for prereleases and other ticketed events?
Grab a ticket on our Events page. Seats are limited, so reserving online guarantees your spot. Tickets are for in-store events only, so nothing ships.
Where are events held?
At the store: 14010 S Peoria Ave #106, Bixby, OK 74008.
Deck Builder
What is the Deck Builder?
Our Deck Builder checks your whole list against our singles. Build your deck in Moxfield, Scryfall, Archidekt, ManaBox, TappedOut, or MTGGoldfish, paste it in, and hit Find Cards to see what we have in stock.
Which games does it support?
Magic: The Gathering, Pokémon, Disney Lorcana, One Piece, Star Wars: Unlimited, and Gundam.
Can I pick conditions and foils?
Yes. Choose the conditions you’ll accept (NM through Damaged), foil or nonfoil, in-stock only, and whether to include your sideboard. Then use Auto-select cheapest and add everything you selected to your cart in one click, or pick the variant or art you prefer and bulk add to cart.
Store Info
Where are you located?
14010 S Peoria Ave #106, Bixby, OK 74008. See the map on our Contact page.
What are your hours?
Sunday 12–7 PM, Monday–Thursday 11 AM–8 PM, and Friday–Saturday 11 AM–9 PM.
How can I reach you?
Call (918) 895-5195, email brickandboardgames@gmail.com, or use the form on our Contact page.